Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

Are Europa Cosmetica products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strictly cruelty-free certifications.

How long does international shipping take?

We ship globally from our European distribution centers. Standard international shipping typically takes 5-10 business days, while express options are available for delivery within 48-72 hours.

What is your return policy for skincare products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer samples with every order?

We love letting you try new things! Every Europa Cosmetica order includes two complimentary deluxe samples of our best-selling serums or creams.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.